Support Contracts
With Inca, the relationship built up during your implementation does not end along with your project. We believe that continued quality support is just as vital as a successful implementation.
To ensure this Inca provides a telephone support service to all customers who have a current services support agreement with Inca, both to answer technical queries and to resolve product problems. The Helpdesk is staffed by specialists in Cognos software and other third party products.
The primary objectives of the Inca Helpdesk are:
As well as access to our Helpdesk your Inca Software Support Contract includes automatic entitlement to free-of-charge enhancements for all IBM Cognos and Inca products. Inca Software notifies their customers of all releases and gives them the opportunity to request a copy.
Furthermore, the Consultancy team continues to be available for ad-hoc consultancy days whilst your Customer Account team is on-hand to discuss your on-going needs.
Existing Customers
If you have a query regarding your current support contract and/or the possibility of consolidating various license support requirements under one contract please contact your Account Manager on 01784 270 860 or e-mail customer@incasoftware.co.uk
To ensure this Inca provides a telephone support service to all customers who have a current services support agreement with Inca, both to answer technical queries and to resolve product problems. The Helpdesk is staffed by specialists in Cognos software and other third party products.
The primary objectives of the Inca Helpdesk are:
- To assist customers during the initial project implementation and to resolve technical queries on an on-going basis
- To provide a quality support service to our customers by answering all enquiries and resolving problems in a timely effective and professional manner
- To maintain high standards through the quality of people providing this support service.
As well as access to our Helpdesk your Inca Software Support Contract includes automatic entitlement to free-of-charge enhancements for all IBM Cognos and Inca products. Inca Software notifies their customers of all releases and gives them the opportunity to request a copy.
Furthermore, the Consultancy team continues to be available for ad-hoc consultancy days whilst your Customer Account team is on-hand to discuss your on-going needs.
Existing Customers
If you have a query regarding your current support contract and/or the possibility of consolidating various license support requirements under one contract please contact your Account Manager on 01784 270 860 or e-mail customer@incasoftware.co.uk