Support
Customer Experience
The decision making process is only the beginning of a project; Inca maintains a sustained collaboration with their clients, whether it’s training for new users; application reviews; advice regarding future requirements and upgrades; consultancy; and assistance for technical queries. Customers will gain the skills to maintain and develop their models whilst Inca provides a reassuring presence for any enquiries and future requirements to ensure continued success.
Every Inca customer has a dedicated Senior Customer Account Manager and an office based Account Manager as a main point of contact for licencing, training or consultancy requirements. The Account Management team monitor the continued success of customers’ applications through regular contact and complimentary Account Management Review visits. In addition, all customers receive a bi-annual customer e-bulletin, filled with practical hints and tips, upcoming events and news; quarterly training course updates; and the opportunity to attend the extremely popular and well regarded annual user forum, Peak Performance.
If you already utilise an IBM Business Analytics application and would like to enquire about Inca’s support please speak to one our dedicated Customer Account Managers, who would be delighted to answer any questions you may have about the many services Inca provides.
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The decision making process is only the beginning of a project; Inca maintains a sustained collaboration with their clients, whether it’s training for new users; application reviews; advice regarding future requirements and upgrades; consultancy; and assistance for technical queries. Customers will gain the skills to maintain and develop their models whilst Inca provides a reassuring presence for any enquiries and future requirements to ensure continued success.
Every Inca customer has a dedicated Senior Customer Account Manager and an office based Account Manager as a main point of contact for licencing, training or consultancy requirements. The Account Management team monitor the continued success of customers’ applications through regular contact and complimentary Account Management Review visits. In addition, all customers receive a bi-annual customer e-bulletin, filled with practical hints and tips, upcoming events and news; quarterly training course updates; and the opportunity to attend the extremely popular and well regarded annual user forum, Peak Performance.
If you already utilise an IBM Business Analytics application and would like to enquire about Inca’s support please speak to one our dedicated Customer Account Managers, who would be delighted to answer any questions you may have about the many services Inca provides.
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