Technical Support
As an authorised IBM Software ValueNet (SWVN) provider, Inca customers can expect the highest levels of technical support and maintenance for all IBM Business Analytics products. From the moment support contracts start customers gain access to Inca’s dedicated helpdesk for all technical queries and assistance, and customers are also provided with support orientation.
Supported customers will receive upgrades to the latest version of the software, and will be notified of any new releases and enhancements. The highly skilled technical support team has access to a global IBM customer support database, which allows them to share the most up-to-date technical information with customers, and ensures fast, consistent responses to technical queries.
Supported Inca customers can call the Helpdesk directly or access the support services system to:
If you do not already have your login details, please contact helpdesk@incasoftware.co.uk to request your username and password.
Technical Account Manager
As an invaluable addition to standard support Inca can also provide a dedicated Technical Account Manager, who will make available the proactive, mission-critical, and personalised support some customers may require to maximise the ongoing performance of their software investment. Inca’s Customer Account Managers are happy to discuss possible requirements for this chargeable option.
For further information, please download our Technical Support Factsheet
Supported customers will receive upgrades to the latest version of the software, and will be notified of any new releases and enhancements. The highly skilled technical support team has access to a global IBM customer support database, which allows them to share the most up-to-date technical information with customers, and ensures fast, consistent responses to technical queries.
Supported Inca customers can call the Helpdesk directly or access the support services system to:
- Log calls out of hours (response time measured with levels of urgency)
- View other open calls from customer’s organisation
- View RSS feeds of latest product news and information
- Gain instant access to the Inca technical knowledgebase
If you do not already have your login details, please contact helpdesk@incasoftware.co.uk to request your username and password.
Technical Account Manager
As an invaluable addition to standard support Inca can also provide a dedicated Technical Account Manager, who will make available the proactive, mission-critical, and personalised support some customers may require to maximise the ongoing performance of their software investment. Inca’s Customer Account Managers are happy to discuss possible requirements for this chargeable option.
For further information, please download our Technical Support Factsheet